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Team Beachbody FAQ's

Frequently asked questions and the answers you are looking for to enhance your Team Beachbody experience

If you have any questions about getting the most from your products, or need fitness and diet support, please email us at
For customer service inquiries, you can contact Team Beachbody at: 1 (800) 470-7870 or email

Answers to Your Frequently Asked Questions

What is your Customer Service phone number?

Our number is 1 (800) 470-7870 Monday through Friday 6 AM to 6 PM (all times Pacific). To avoid any possible hold times on the phone, e-mail us at

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How can I check the status of an order?

You can call Customer Service at 1 (800) 470-7870 to check your order status. Or you can e-mail us at

Typically, if you provided an e-mail address with your order, a shipment confirmation e-mail will be sent to that address. Please be sure to check your bulk or junk mail folder if you did not receive a shipment confirmation and feel as though you should.

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How do I purchase more than one item at once at Team Beachbody?

After adding a product to your shopping cart, you can continue to directly browse and add additional products to your order by selecting "Add to Cart" for those items. You may also continue to add items to your shopping cart after going to the Checkout page by selecting the "Continue Shopping" button on the Checkout page, then navigating to the additional desired items and clicking "Add to Cart". To increase the quantity of an item you wish to purchase, click the Checkout button and modify the quantity from the Checkout screen before completing the order.

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How can I pay for my order?

Orders on may be placed using a major credit card. We currently accept Visa, MasterCard, Discover, and American Express. Debit cards may also be used as long as the card has the Visa or MasterCard logo on the front.

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I lost my Team Beachbody Club password. How do I log in?

You can retrieve your user name and password by clicking the "forgot your password" link on the Team Beachbody sign-in page. Type your e-mail address in the space provided and we will send you your information via e-mail.

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My friend told me I could buy products directly from him online. Is this true?

If your friend is a Beachbody Coach, then it is true. Ask your friend for the URL (Web address) of his personal Web store.

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Who do I contact for help? Customer Service or my Coach?

We always encourage everyone to first contact their Coach with any questions. For example, if you're having trouble with a product, you Coach may be able to give you advice on how to get the most out of it. However, if you wish to return the item, you will need to contact Customer Service. Your Coach is the person to ask for advice, support, and motivation. Customer Service, on the other hand, is there to help you with order issues, shipping, and billing.

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What is a Coach?

A Coach is an independent Beachbody business representative who has taken a proactive role in helping people reach their health, fitness, and financial goals.

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Where can I find advice on fitness, nutrition and using Beachbody products?

If you're not already a member, sign up for the Team Beachbody Club! You'll get a customized meal plan, VIP access to celebrity trainers, interactive diet and fitness tools, exclusive discounts, and much more! Go to to sign up today. Click on "About" and select "Join/Upgrade" to create your account.

If you want to sample before joining the Club, a free membership is also available. It will give you access to some of the tools, such as reading the Message Boards, Live Chat, and WOWY SuperGym™, our virtual gym, where you can schedule your workouts, track your progress, and connect with others to help keep you going toward your fitness goals. Create your account by going to and click on "About" then select "Join/Upgrade" to create your free membership.

On the Message Boards, Club members can ask questions and share their thoughts on anything related to our products and services. Our staff of Fitness Advisors will post their answers to fitness and nutrition questions in the fitness and nutrition forums. Our Message Board members do more than just give advice—their support and common experiences make them true friends to each other.

And, of course, your Coach is always there to help you every step of the way.

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How do I become a Coach?

Click Find a Coach and visit the coaches on the list. Select one that you would like to work with from their profile information and then click "Be a Coach" on their profile page. There are a couple of quick forms to fill out—you will need your credit card number and Social Security number—before you enter a wizard to set up your online office.

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How are your products shipped?

Most of our products are shipped via UPS. If you elected rush shipping via UPS 2nd Day (not available for P.O. Boxes) your delivery time is about 4–5 business days. If you selected standard shipping, your order will arrive in about 5–7 business days.

If you ordered with a P.O. Box as your shipping address, your order will be sent by DHL Smartmail and delivered by U.S. Mail. It will take about 7–10 business days for delivery.

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What is Home Direct?

Home Direct is a customer convenience program where a new order is automatically generated each month for the Beachbody products you choose. This order is billed to the credit card you provide and then shipped to you. This program is especially handy for Shakeology and for the other essential nutritional supplements your body needs to help maximize your fitness results.

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What is the Team Beachbody Money-Back Guarantee?

All Beachbody products sold through Team Beachbody come with at least a 30-day money-back guarantee. Your order may have a longer guarantee if you ordered during a special promotion. The guarantee period starts on the date of delivery. You may return opened and partially used items.

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Why is my order delayed?

We apologize if your package has not arrived when expected.

The majority of our orders do deliver within the 5–7 business day guarantee; however, sometimes there are circumstances beyond our control that can cause delays in processing and shipping, such as major power outages or adverse weather conditions.

Your purchase confirmation e-mail includes a number you can use to track your package at

Thanks for your patience and understanding. We're certain that you'll enjoy your program and supplements, and we are hopeful that you will share your success with us!

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Why haven't I received my order, shipping confirmation, customer service or newsletter e-mails?

Spam filtering software may be installed on your computer or used by your e-mail provider or Internet service provider. To ensure that you receive our e-mails and our responses to your inquiries, do one of the following:

Add the "" domain to your e-mail "safe list."

If your settings do not allow you to add e-mail addresses to a "safe list," use the Help section or contact your e-mail/Internet provider's Customer Support to research your configuration options.

Check your junk, bulk or spam folder if you feel you are missing an e-mail from Team Beachbody. For customer service inquiries, feel free to contact us by phone at 1 (800) 470-7870 Monday through Friday 6 AM to 6 PM (all times Pacific), or by e-mail at

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How can I get my order or item reshipped in the event of a damaged or missing package?

We will be happy to track your package and issue a reshipment if it is discovered that the package was lost in transit or if it arrived damaged. Just contact us by phone at 1 (800) 470-7870 Monday through Friday, 6 AM to 6 PM (all times Pacific), or by email at

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I ordered a DVD program from, but it says Beachbody on it. Why?

Most of the products we sell at Team Beachbody are made by Beachbody, our parent company. These products often have Beachbody labels on them.

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What's the difference between buying products on and

The two sites sell mostly the same products. The only difference is that when you buy from, we assign you a Coach to offer you help and support as you try to achieve your health and fitness goals.

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Do I need to be a Team Beachbody Club member to read and post messages on the Community Message Boards?

You now need to be a registered member of Team Beachbody in order to use the Message Boards. Both Club and free members may read the posts, but only Club members are able to post new questions or replies. 

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How do I cancel my Home Direct shipment or Team Beachbody Club membership?

You can cancel your Team Beachbody Club membership or Home Direct Program by contacting us by phone at 1 (800) 470-7870 Monday through Friday, 6 AM to 6 PM (all times Pacific), or by email at

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Can I cancel my order?

Yes, but only before it ships. Because we try to get your products to you as soon as possible, there is limited time for you to cancel. If you made your purchase on our website, you must cancel the same day.

If we are not able to cancel your order when you call, it's okay! You still have the money-back guarantee and can call us for return instructions.

The only exceptions may be orders that have gone into backorder and orders with a declined credit card that has not been successfully processed yet.

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How do I return my order? What is the return address for your products?

We hope you will not find any reason to return your products, but if you do, we back all of our products with a 30-day money-back guarantee. (Your guarantee period may be more than 30 days if you ordered certain products during a special promotion.) We encourage you to call your Coach for advice on how to get the most from your product. If for any reason you're unsatisfied, you can also give us a call—we're here to help you reach your fitness goals.

Money-back guarantees start at the date of delivery. Returns must be postmarked within the money-back guarantee period, so call us within that time period at 1 (800) 470-7870 Monday through Friday 6 AM to 6 PM (all times Pacific) for a return authorization number (RA #) and instructions. Remember that while the cost of a product is refundable, shipping and handling is not.

Note: We are required to charge sales tax on all orders. (This is a legal obligation; we do not keep the sales tax—100% is passed on to the state where the order was delivered.) The tax applied to the product price is refundable if the product is returned within the Money Back Guarantee period.

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How long does it take to get a refund?

Please allow about 2 weeks from the date we receive your return for your credit to post to your credit card account.

Are your products available in Canada?

Yes, many Beachbody products are now available to be purchased in Canada. If not, you'll see a notice on the purchase page that says, "This product is only available to residents of the United States and its territories."

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Results may vary. Exercise and proper diet are necessary to achieve and maintain weight loss and muscle definition. Always consult your physician before beginning any exercise program. The testimonials featured may have used more than one Beachbody product or extended the program to achieve their results. The information on our Web sites is not intended to diagnose any medical condition or to replace the advice of a healthcare professional. If you experience any pain or difficulty with exercises or diet, stop and consult your healthcare provider.

The Million Dollar Body contest and WOWY SuperGym™ daily sweepstakes and Beachbody Coach business opportunity are currently available only to U.S. residents. Certain limitations and restrictions apply. Please review the WOWY SuperGym™ Daily Sweepstakes contest rules and Million Dollar Body Game contest rules posted on for details. Charges may appear on your bill as Beachbody or Team Beachbody.

The views and opinions of authors, trainers, experts and any other contributors expressed herein do not necessarily state or reflect the attitudes and opinions of Team Beachbody or Beachbody. These views and opinions shall not be attributed to or otherwise endorsed by Team Beachbody or Beachbody, and may not be used for advertising or product endorsement purposes without the express, written consent of Beachbody.

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